Welcome to the section on the questions most frequently we are asked: here we will try to find the right answers to your concerns, your questions and your questions.

If you need more information, please contact us.

Via e-mail is the preferred way to farah1970.

If you would still like to speak with us, you can call the following number 030-7403096 / 3392184874.

Further information can be obtained from the "terms and conditions." We wish you a pleasant experience when you visit our virtual showroom!




Question 1

How can I be sure that the delivered goods correspond exactly what I ordered?
At the same time the order you should print a copy of the carpet to be able to compare when I get home. Alternatively before sending the selected piece can send a photo. Possibly can be in person or send his representative to trust in our shop Palazzolo (Brescia), to directly control.


Question 2

I have difficulty seeing clearly your site is too big or too small for my screen, why?
The display settings should provide a resolution of 1024x768 pixels and a color depth of at least 16 bits.




Question 3

What happens if I change my mind and decide to cancel my order?
May cancel the order within 7 (seven) days of confirmation and in any case if the goods have not yet entered the production cycle.



Question 4

What should I do if I have not found answers to my questions on your website?
Or contact us via email or the numbers 030/7403096 - 339/2184874 and we will be happy to answer all your questions.



Question 5

What should I do if the merchandise arrives damaged or has problems?
If you notice the damage until the carrier is gone, signs the "transport document subject."
In any case, please contact us immediately and we will give all the particulars of the case.
If the carpet has a defect of knots, we will replace it at no additional charge.
If you ruin during transport, the goods are insured. We'll have details of the insurance company and, if it is one of our courier, we will follow the same practice. We guarantee all merchandise purchased it, but we are not responsible for the transport, each has its own shipping insurance.

Question 6

If I wanted to come and see directly your carpet and want to speak with a manager, you can?
Visit us at our showrooms. We are in Piazza Roma n. 34-35 and Palazzolo (Brescia) and in no way Piccinelli 26 to Sarnico (Bergamo).
If you wish, call us first for an appointment, so he can calmly discuss a project or supply with our architects and interior designers.



Question 7

Registration is free?

Registration has no cost, the data are processed according to law.

Indeed there are many benefits:

1.Potrà enter the discount code valid in times of further discounts.

2.Rimarrà informed about promotions and extraordinary sales.

3.Potrà enjoy a menu 'user and manage your account.

4.Avrà can also search for articles by sailing to the province and more.





Question 8

How do I know where my package?
As soon as we have done we send the shipment number of the parcel, with this may see on the site where the courier is his package at the time.





Question 9

How much is the transport / delivery of my carpet?
As you have seen on our site, making a purchase within 300 € shipping costs are 15 € for Italy and € 30. for other European countries. For a purchase of 300 € € there are no shipping costs. If flag is added at a cost of 9.00 €. You do not pay anything extra.



Questions 1O

Am I obligated to purchase the carpet?
Complete the reservation with our shopping cart does not require purchase in any way and under any circumstances.



Question 11

The images of carpets on your web site in terms of patterns and colors correspond to reality?
Accurately photograph the images of the mats so that they are as identical as possible to carpets. However, there are variables of a technical nature, such as the resolution of your screen, some special designs and colors. Please consider a small variation with respect to these items between photography and the real artifact.





Question 12

E 'including VAT / 20%) in the prices listed on the site for all carpets?
Certainly, all prices include VAT at 20%.





Question 13
There are other expenses or costs relating to the purchase of the carpet?
Absolutely not, it's all included. There are other costs and other surprises.



Questions 14

Can I buy my carpet without registering?
Of course you can buy carpets by calling the following numbers 030/7403096 - 3392184874.



Question 15
There is a difference between the knotted carpet and handmade carpet?
Certainly yes. The word "tied" indicates that the structure of the rug (warp and weft) were added to the nodes, that no machine can reproduce the present day. The word "done" indicates that the piece was woven by hand, without the addition of nodes. The texture is the addition of the wefts on the warp chains, as in the traditional kilim technique. This type of carpet is also called "flat fabric."



Question 16

I ordered online but have not received confirmation.
If you do not provide a valid e-mail within 48 hours you will receive an order confirmation with an expected date of delivery. If you have not received any e-mail means that your order has not been successful. You must contact us via e-mail or telephone for clarification.



Question 17

The kilim / Kelem is a knotted rug?

Absolutely not. The kilim is a flat fabric without the addition of nodes and without fleece. It is a transition of color schemes on the warps.



Question 18


The back of a kilim / kelem is the same as before?

Yes, the main feature of the Kilim is to be a fabric with double-sided walk from both parties.



Question 19

What is the best way to browse and enjoy the most of the services Farah1970 Gallery?
The site provides full compatibility with the systems Internet Explorer 7, Mozilla Firefox, or better, in versions for Windows operating systems.



Question 20

I'm having trouble ordering online my carpet. E 'possible to talk with leaders or order by phone?
Certainly yes. If you have problems filling your order online, or would like to speak to an operator send us an e-mail with your phone number to be called. Or call 030-7403096



Question 21


The carpets are all available on your site?
Yes! rugs that appear on this website can be found in stores and can be purchased directly online or by going to the shops.
When a carpet is sold is suspended from the site.
When the carpets are being tested, are not removed from the site.



Question 22

Can I view a catalog before your purchase?
No. We are sorry but we can not provide printed catalogs. However, you can browse our online catalog on our website www.tappeti-tappeti.it "All Products". If you would like more information on a carpet before ordering, please send an email to or call us at 030-7403096.





Question 23

Can I return the rug if it is not my taste or are not satisfied?
Certainly yes. You may return the rug within 10 days of receipt. The carpet must be returned in same condition as you received it and carefully packed with the same material in which you arrived. He remains in charge, only the contribution for the transport costs of the refund, which is a lump sum of € 15.00 per carpet throughout Italy and € 30 for other European countries.





Question 24

How long does it take for delivery?
Usually dispatched within 7 days. Working from the date of receipt of order for Italy and within 15-20 days for other countries. If the carpet is temporarily out of stock, you will be contacted immediately and you will be given a delivery date. You can choose to wait or cancel the order.



Question 25

You can find out the exact day and time of delivery?
All deliveries are done via express courier within 7 days from shipment. If you left an e-mail address you will receive notification of shipment with all the details and you can follow the movements of your package online at the courier which we have entrusted to him. The hours of deliveries are from 8.00 to 12.00 and from 15.00 to 17.00. We are not able to tell you the exact time of delivery.



Question 26

What are the means of payment?
You can pay as it suits you, credit card, PayPal, or cash in person at our store.



Question 27


How do I get the rug if they are almost never at home?
You can ask the scheduled delivery delays but generally it is more practical to send off for the package at a neighbor or someone you trust, or a relative, for this you must indicate the address to which the goods must be sent . It 'must, however, add your name, address and tax identification number of the person who will issue the receipt.






How do I get the rug if they are almost never at home?


You can ask the scheduled delivery delays but in general it is
be more practical to ship the package with a neighbor or someone you trust, or a relative, for this you must indicate the address where the merchandise is shipped. It 'must, however, add your name, address and tax identification number of the person who will issue the receipt.





The owner Javid Dr. Saeid